Scam calls

Do you know how to tell if it’s a fraudster on the phone?

Find out the warning signs to stay safe.

How a scam call works

Fraudsters can call to pretend to be your bank, the police or a company you know and trust.

To make you think it’s a real call, fraudsters might use some of your personal or banking details. They normally steal these through a scam email or text.

In our video, we give you an example of a typical scam call.

If we notice a problem with your account, we’ll always protect it and then contact you to sort things out. We'll never call to tell you to move money to another account.

Scam calls video
 

How a scam call works

Fraudsters can call to pretend to be your bank, the police or a company you know and trust.

To make you think it’s a real call, fraudsters might use some of your personal or banking details. They normally steal these through a scam email or text.

In our video, we give you an example of a typical scam call.

If we notice a problem with your account, we’ll always protect it and then contact you to sort things out. We'll never call to tell you to move money to another account.

You can check that we called you by hanging up then dialling 159 to talk with us.

 

The methods fraudsters use on a scam call

Fraudsters pretend to be genuine companies

Even if a phone number looks genuine and a caller seems helpful, it could be a fraudster. 

They want you to believe it’s a real company so you’ll talk. This gives them a chance to trick you into moving your money to another account.

Hang up.

Did you expect to get a call?

Fraudsters call anytime, without warning and always want you to move your money. Genuine companies would never do this.

It’s not rude to hang up on calls like this.

If you need to check, call on a number you trust. Never use a number given to you over the phone.

Fraudsters may have stolen your details

If your personal or banking details are stolen, fraudsters can use them to win your trust on a call.

A scam email or text can trick you into giving them away.

If a caller knows your details, it doesn’t mean you should trust them. 

Hang up if you're not sure it's genuine.

Listen carefully and challenge

If you ask a fraudster why you need to move your money to another account, they’ll always have a good answer.

Take your time to think about what they’re saying.

Your bank will never tell you to move money, so hang up.

Never let anyone tell you what to do with your bank account and money.

Do they want you to move money?

Why would your bank call to tell you to move money to another account?

Fraudsters can say it’s because they’ve noticed fraud on your account, or that the bank is stealing your money.

They’ll use any reason to get you to move money.

Your only chance to keep your money safe is to hang up.

Other types of scam calls

Learn about other scams and how to protect yourself

Learn about the latest scams

Fraudsters are always looking for new ways to try to steal your details and money. Discover which scams are common right now.

Go to latest scams

Have you been targeted by fraudsters?

Contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us now

Stay scam safe

Find out how to spot and avoid scams, and how to report fraud.

Protect yourself from fraud

Stay scam safe

Find out how to spot and avoid scams, and how to report fraud.

Protect yourself from fraud