Community Bankers

Our Community Bankers provide banking services and account support for customers who may not have a local branch. They have dedicated space in a community venue or Banking Hub where you can pop in for a chat and get help with your banking needs.

They can help you with:

Payments and transfers
Card and PIN services
Managing your account
Help with Online Banking or using our Mobile Banking app
Help with Telephone Banking

Find your nearest Community Banker

Location	Address	Opening times	Additional information
Location Aberdare	Address Cynon Linc Seymour St Aberdare CF44 7BD	Opening times Tuesdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Abergavenny	Address One Stop Shop (Monmouthshire Council) Market Hall Cross St Abergavenny NP7 5HD	Opening times Wednesdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Aberystwyth	Address Llyfrgell Ceredigion Library Canolfan Alun R. Edwards Queen’s Square Aberystwyth SY23 2EB	Opening times Fridays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Andover	Address The Lights West Street Andover Hampshire SP10 1AH	Opening times Thursdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Availabe dates
Location Bangor	Address Penrhyn Hall Ffordd Gwynedd Bangor LL57 1DT	Opening times Wednesdays fortnightly 9 – 3pm	Availabe dates 22 January 05 February 19 February 05 March 19 March 02 April 16 April 30 April Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Barry	Address Barry Library The County Library King Square Barry CF63 4RW	Opening times Tuesdays weekly 9.30 – 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Bicester	Address Littlebury Hotel Kings End Bicester OX26 6DR	Opening times Mondays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Biggleswade	Address The Weatherley Centre Eagle Farm Road Biggleswade SG18 8JH	Opening times Tuesdays weekly 9.15 - 2.45pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Bishops Stortford	Address Bishops Stortford Library The Causeway Bishops Stortford CM23 2EJ	Opening times Thursdays weekly 10 – 3:30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Bracknell	Address Bracknell Library 2 Town Square Bracknell RG12 1AT	Opening times Thursdays weekly 9.30 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Caerphilly	Address Llyfrgell Caerphilly Library The Twyn Caerphilly CF83 1JL	Opening times Thursdays weekly 9.30 – 3.15pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Canvey Island	Address Canvey Island Library 2 High Street Canvey Island SS8 7RB	Opening times Thursdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Cleckheaton	Address Cleckheaton Health Centre (Counselling Room 2) Greenside Cleckheaton BD19 5AP	Opening times Mondays weekly	Additional information Closed Bank Holidays

Location	Address	Opening times	Availabe dates
Location Coleraine	Address Meetings Room Coleraine Library Queen Street Coleraine BT52 1BE	Opening times Thursdays fortnightly 9:30 – 3:30pm	Availabe dates 23 January 06 February 20 February 06 March 20 March 03 April 17 April 01 May Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Daventry	Address Daventry Library (IT Room) The Abbey Market Square Daventry NN11 4XG	Opening times Wednesdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Denbigh	Address Denbigh Library Hall Square Denbigh LL16 3NU	Opening times Wednesdays weekly 1 – 4.45pm Closed Bank Holidays	Additional information We will no longer be attending this location from 09 April 2025. Until then, we’ll continue to visit on Wednesdays weekly.

Location	Address	Opening times	Additional information
Location Dereham	Address Dereham Library 59 High Street Dereham NR19 1DZ	Opening times Tuesdays weekly 9.30 - 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Diss	Address The Corn Hall 10 St Nicholas Street Diss IP22 4LB	Opening times Wednesdays weekly 9.30 – 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Evesham	Address The Library Oat Street Evesham WR11 4PJ	Opening times Mondays weekly 9:30 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Exmouth	Address Exmouth Library 40 Exeter Road EX8 1PS	Opening times Thursdays weekly 9 -2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Grantham	Address Grantham Library Newton St Grantham NG31 6EE From 05 February 2025, this location’s address is changing to: Guildhall Arts Centre St Peters Hill Grantham NG31 6PZ	Opening times Wednesdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Harwich	Address Dovercourt and Harwich Hub 276 High Street Harwich CO12 3PD	Opening times Mondays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Haverfordwest	Address Pembrokeshire County Council Office County Hall Haverfordwest SA61 1TP	Opening times Tuesdays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Haywards Heath	Address Orchards Shopping Centre St Wilfrids Way Haywards Heath West Sussex RH16 3QH	Opening times Kiosk: Monday – Friday 9 – 3pm There’s also an ATM machine at this location which you can use to withdraw and deposit cash. Limits apply. Please speak to our Community Banker in the Kiosk for more information.	Additional information Kiosk: Monday to Friday excluding Bank Holidays. ATM: During shopping centre opening hours only.

Location	Address	Opening times	Additional information
Location Herne Bay	Address Beach Creative Beach House Beach St Herne Bay CT6 5PT	Opening times Thursdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Ilkley	Address The Clarke Foley Centre Cunliffe Road Ilkley West Yorkshire LS29 9DZ	Opening times Mondays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Larne	Address Larne Museum and Arts Centre 2 Victoria Road Larne BT40 1RN	Opening times Tuesdays weekly 10 – 4pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Leominster	Address Leominster Library (Priory room) 8 The Buttercross Leominster HR6 8BN	Opening times Thursdays weekly 9.30 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Loughton	Address Lopping Hall 189 High Road Loughton IG10 4LF	Opening times Thursdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Lymington	Address Lymington Community Centre (The Cowper Room) New Street Lymington SO41 9BQ	Opening times Thursdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Macclesfield	Address Macclesfield Library Jordangate Macclesfield Cheshire SK10 1EE	Opening times Tuesdays weekly 10 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Maghull Westway	Address Advice Centre 21 Leighton Avenue Maghull Liverpool L31 0AG	Opening times Mondays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Maidenhead	Address Maidenhead Library St Ives Road, Maidenhead SL6 1QU	Opening times Mondays weekly 9.30 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Maldon	Address Maldon Town Council Town Council Offices Town Hall Market Hill Maldon Essex CM9 4RL	Opening times Tuesdays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Malvern	Address Malvern Library Graham Road Great Malvern WR14 2HU	Opening times Fridays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Midsomer Norton	Address Midsomer Norton Library The Hollies High Street Midsomer Norton BA3 2DP	Opening times Thursdays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Newmarket	Address Newmarket Library 1a The Guineas Newmarket Suffolk CB8 8EQ	Opening times Thursdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location New Milton	Address New Milton Town Council The Town Hall 2 Ashley Rd New Milton BH25 6AS	Opening times Wednesdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Availabe dates
Location Newry	Address Newry City Library 79 Hill Street Newry BT34 1DG	Opening times Wednesdays fortnightly 9.30 - 3pm	Availabe dates 29 January 12 February 26 February 12 March 26 March 09 April 23 April 07 May Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Ormskirk	Address Malton House Business Centre 48 Southport Road Ormskirk L39 1QR	Opening times Mondays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Orpington	Address Orpington Library The Walnuts Centre Orpington BR6 0TW	Opening times Fridays weekly 9.30 – 3.30pm	Additional information Closed Bank Holidays Currently our Community Banker venue is unavailable - we will update this page with any changes. You can do your everyday banking with our Mobile Banking app and Internet Banking. As we’re part of the same group as Bank of Scotland and Lloyds you can also use the Lloyds Orpington branch at 177-179 High Street, Orpington, Kent, BR6 0LJ

Location	Address	Opening times	Additional information
Location Penrith	Address Eden Rural Foyer Old London Road Penrith Cumbria CA11 8ET	Opening times Thursdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Penzance	Address Penzance Library St Johns Hall Alverton St Penzance TR18 2QW	Opening times Fridays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Portadown	Address High Street Shopping Mall Portadown BT62 1HX	Opening times Monday and Fridays weekly 9 – 4pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Redhill	Address Kingsgate House 62 High Street Redhill RH1 1SG	Opening times Tuesdays weekly 9 - 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Rugby	Address Rugby Library Little Elborrow Street Rugby CV21 3BZ	Opening times Tuesdays weekly 10 – 4pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Saffron Walden	Address Saffron Walden Town Hall The Town Hall Market Street Saffron Walden CB10 1HR	Opening times Tuesdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Sheerness	Address Sheppey Gateway (Room C) High Street Sheerness ME12 1NL	Opening times Thursdays weekly 9.30 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Spalding	Address Spalding Library Victoria Street Spalding PE11 1EA	Opening times Fridays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Stafford	Address Stafford Library Staffordshire Place Tipping Street Stafford ST16 2DH	Opening times Tuesdays weekly 9 – 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Stamford	Address Stamford Arts Centre 27 St Mary's Street Stamford PE9 2DL	Opening times Tuesdays weekly 9 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location St Neots	Address St Neots Library Priory Lane St Neots PE19 2BH	Opening times Mondays weekly 9.30 – 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Availabe dates
Location Stowmarket	Address Milton Room Stowmarket Community Centre, Hillside, Stowmarket, IP14 2B	Opening times Thursdays fortnightly 9 - 3pm To book an appointment at Stowmarket call 07385 346 733. We'll never ask you for your account details or to move money to another account.	Availabe dates 23 January (pre-booked appointment only) 06 February (pre-booked appointment only) 20 February (pre-booked appointment only) 06 March (pre-booked appointment only) 20 March (pre-booked appointment only) 03 April (pre-booked appointment only) 17 April (pre-booked appointment only) 01 May (pre-booked appointment only) Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Sudbury	Address Sudbury Town Hall Old Market Place Sudbury CO10 1TL	Opening times Thursdays weekly 9 - 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Uckfield	Address Civic Centre Uckfield TN22 1AE	Opening times Wednesdays weekly 9 - 2.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Availabe dates
Location Whitchurch (Shropshire)	Address Brownlow Centre Claypit St Whitchurch SY13 1LF	Opening times Fridays fortnightly 9 – 3pm	Availabe dates 24 January 07 February 21 February 07 March 21 March 04 April 02 May Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Whitehaven	Address Whitehaven Foyer 44 Irish Street Whitehaven CA28 7BY	Opening times Tuesdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Witham	Address Witham Town Hall 61 Newland Street Witham CM8 2FE	Opening times Tuesdays weekly 9 – 3pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Blyth	Address Blyth Workspace Commissioners Quay Quay Road Blyth Northumberland NE24 3AF	Opening times Wednesdays weekly 9 - 3.00pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Bridgwater	Address 56-66 Eastover Bridgwater TA6 5AR	Opening times Thursdays weekly 9 - 3.00pm	Additional information Closed Bank Holidays Additional Closure Dates: 22 May 2025

Location	Address	Opening times	Additional information
Location Heswall	Address Heswall Hall 111 Telegraph Road Heswall Wirral CH60 4RH	Opening times Mondays weekly 9:30 - 3.30pm	Additional information Closed Bank Holidays

Location	Address	Opening times	Additional information
Location Leighton Buzzard	Address Tactic Centre 17 Hockliffe Street Leighton Buzzard LU7 1EZ	Opening times Wednesdays weekly 9 - 2.30pm	Additional information Closed Bank Holidays This location is available from 29 January 2025

Location	Address	Opening times	Additional information
Location Port Talbot	Address The Plaza 14 Talbot Road Port Talbot SA13 1DH	Opening times Wednesdays weekly 9 - 3.00pm	Additional information Closed Bank Holidays This location is available from 05 February 2025

Location	Address	Opening times	Additional information
Location Walton on Thames	Address The Library The Heart Centre 54 Hepworth Way Walton-On-Thames KT12 1GH	Opening times Mondays weekly 9:30 - 3.00pm	Additional information Closed Bank Holidays This location is available from 03 February 2025

Location	Address	Opening times	Additional information
Location Winchester	Address The Arc Jewry Street Winchester SO23 8SB	Opening times Thursdays weekly 9:30 - 3.00pm	Additional information Closed Bank Holidays This location is available from 30 January 2025

Location	Address	Opening times	Additional information
Location Wisbech	Address Wisbech Library Ely Place Wisbech PE13 1EU	Opening times Thursdays weekly 9 - 3.30pm	Additional information Closed Bank Holidays This location is available from 30 January 2025

Things a Community Banker can help you with

Account support expandable section
- Payments and transfers – paying someone new, managing a Direct Debit or standing order, or transferring money between your accounts.
- Card and PIN – reporting lost and stolen cards or ordering a replacement card or PIN.
- Manage your personal details and preferences – we can help you to update your personal details and contact preferences.
- Order a replacement cheque book / credit book.
- View and order statements.
- Close your account.
- Help with Online Banking and Telephone Banking.
More support expandable section
If you need support with a life event, or you have money worries, our Community Bankers can connect you to one of our specialist telephony teams. We can also help you find the right support online.
- Register a death
- Appoint someone to manage your affairs
- Adding a third party to your account
- Registering your support needs
- Help with money worries
- Help if you’ve been scammed
- Proving your identity
- Register a complaint

Community Bankers coming soon expandable section

Location
Location Bangor (Northern Ireland)
Location Bromsgrove
Location Camberley
Location Chippenham
Location Didcot
Location Felixstowe
Location Gainsborough
Location Gosport
Location Hailsham
Location Hexham
Location Kendal
Location Launceston
Location Leek
Location Letchworth
Location Malton
Location Monmouth
Location Morecambe
Location Newbury
Location New Milton
Location Northallerton
Location North Shields
Location Omagh
Location Oswestry
Location Rayleigh
Location Runcorn
Location Sleaford
Location Spalding
Location St Anne's
Location Stafford
Location Stratford-upon-Avon
Location Tamworth
Location Thetford
Location Welwyn Garden City
Location Wickford
Location Wilmslow
Location Witney

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