Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Travel services
What you need to know before you go or if you need help overseas.
Bank on Lloyds for travel services
As the Halifax brand is changing to Lloyds, you won’t be able to access Halifax travel services. If you're looking for travel services, explore the wide range from Lloyds to find out more.
Travel products and perks
Get sorted before you go
Travel hub
All our travel services in 1 hub.
- Order travel money.
- Turn on Travel Smart.
- Get help when you’re abroad.
Use the Lloyds app and search for ‘Travel’.
Head to Lloyds for support with
Accounts with travel benefits
We want to make sure you know about our accounts with travel benefits. Here are some that might suit you.
Travel booking
Book your travel with confidence and find deals on hotels and flights.
Lost or stolen card
You can let us know in our app and we'll block your card right away.
Forgotten PIN
If you've forgotten your PIN or blocked it, you can view it at the touch of a button.
Declined payment
You can find out why a payment's been declined, without needing to call us.
Travel insurance claims
Help with claiming
If you have an Ultimate Reward Current Account, worldwide travel insurance is included.
You don't need to let us know before you travel, but it's worth checking the cover before you do.
You don't need to call to make a claim. You can do this in the app or online banking.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online through the Lloyds app or online banking.
Message in the Lloyds app
The Lloyds virtual assistant can easily answer most questions, including questions about your Halifax accounts. If it can’t help, we'll pass you onto someone who can.