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Help centre

Need help with our products and services? You're in the right place.

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Help with everyday banking

Payments help

Sending payments

Limits

Timings

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Using your card

Transaction declines

PIN issues

Lost or stolen cards

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Online Banking

Sign in

Register

Reset

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Personal details

Change your name

Change your address

Change your phone number

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Product support

Want help with one of our offerings? We’re here for you.

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Payment disputes

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Support when you need us

Message us online

Get answers to your everyday banking questions.

Simply sign in to our app or Online Banking and get chatting today.

How to message us

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Service status

Check on any planned work we’ve got coming up and what it might mean for you.

Our planned outages

Legal information

Read up on our legal information and get access to our account terms and conditions.

Our legal information

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