Go paper-free
Amend paper-free preferences for your statements and communications.
How to register
Online guide
- We’ll ask for some simple information about you and your account.
- Create your username and password, in the app you can log in securely using your fingerprint or Face ID.
- Now we’ll do a quick security check to confirm it’s you. Select which number you want us to call.
- You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code that comes up on your phone.
- All done, you’ve set up your details and can log in.
Get set up online
Online banking
Registering through online banking lets you access your accounts using our website, usually from a computer or tablet.
Let’s take a closer look
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To use the app, you’ll need:
- a device running a recent version of iOS or Android
- Wi-Fi or data on your phone
- an Apple App Store or Google Play account
- an up-to-date phone number registered with us.
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Yes. You can download and register the app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access online banking through your phone's internet browser.
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If you're using the same mobile phone and just changing your number, you can carry on using the app as before.
Make sure you update your mobile number in 'Change your contact details’ or on the desktop site. We'll need this for security authentication purposes, such as when you register a new device or if we ever need to contact you about suspicious transactions on your account. For your security reasons, you may not be able to use your new number straightaway.
If you're changing your mobile phone or tablet, just download the app and install it again, then follow the steps to register your new device. The app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet, which you can do in 'Settings, Reset Mobile Banking' within the app, if you're no longer using it.
Online security
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