Go paper-free
Amend paper-free preferences for your statements and communications.
Your policy, your way
Manage your home insurance with ease: renew and pay for your policy, make a claim, amend details and get proof of insurance - all at your fingertips.
Amend your policy using Online Banking
Sign in at any time to make changes to your policy, manage your payments and amend your renewal preferences. 

If you are not registered for our Online Banking and you want to amend your policy or manage your payments, please call us.
Urgent claims
Facing an emergency? Get immediate assistance when you need it most with our 24/7 support.
Home Emergency customers
If you're a Home Emergency customer and you need help right now, please call within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time.
Thinking about leaving us?
There may be something we can do to help if you are concerned about the cost of your cover, the type of cover you have or if you're moving home.
Accessibility and disability support
Learn more about the extra support we offer.
Accessibility and disability support
Learn more about the extra support we offer.
Change in personal circumstances or life events
We’re here for the ups, the downs and everything in between.
Appoint someone else to manage your policy
If you need someone you trust to manage your policy, or would like to support someone else, we are here to help.
You can also call us and let someone you trust talk to us on your behalf.
Bereavement
By your side when it matters, to help you deal with some of the practical changes to a policy.
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You can find your policy number on any letters we’ve sent you by post or if you are registered for Online banking you can sign in to see it. It always starts with 3 letters (e.g. HBP123456789).
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If you’re working from home using a computer, doing paperwork or phone calls, you don’t need to tell us.
For other types of work you’re doing from home (for example, hairdressing or making things), give us a call to let us know and we’ll check if you’re covered.
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We'll pay claims where your contents are lost or stolen while you're moving home. We'll only do this if they're being moved within the United Kingdom by a professional removal firm.
They'll also be covered while they're being stored by the firm for up to three days. It also covers accidental damage if you have chosen Silver or Gold cover.
Your Home Insurance in Online Banking
Check your cover details and make a claim, all from one place.