New credit card customers


Got a new credit card? Here's some useful information to help you get going.

  • It's quick and safe to set up your card online. You'll need your new credit card to activate.

    Activate your new credit card

    Our guide to activation

  • You can change or unlock your credit card PIN at any UK cash machine that displays the Link symbol.

    If you've forgotten your PIN, you can view it in our app.

    • You can share your credit card account and credit limit with anyone aged 18 or over, subject to application.
    • If you’ve forgotten your PIN, you can view it safely and securely, in our app.
    • As the main cardholder, you're responsible for all spending on the card. You're also responsible for making the monthly payments.
    • You'll see all your card spending on your monthly statement. Only the main cardholder will be able to view the credit card online.
    • Should you decide to remove an additional cardholder, you’ll still be responsible for the card until it has been destroyed. If you can’t get the card back, please get in touch.

    To add, remove or amend a cardholder:

    • Sign in or register for Online Banking. Select on the ‘More actions’ box next to your credit card and then ‘Account services’ or
    • You can call us.
  • Paper-free is a secure and convenient way to cut down on your filing and find the information you need in one central place.

    We’ll send you an email each month when your statement is ready to be viewed.

    Sign in to Online Banking

    Our guide to paper-free

Get set up online

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

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Message us online

Get answers to your everyday banking questions. Sign in to our app or Online Banking to get in touch.

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