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Supporting customers affected by serious illness

We’re here to offer you financial support during this difficult time.

A serious illness can be really difficult. You may be facing an injury, illness, disease, or physical condition that is having a negative impact on your quality of life and daily function. It can also impact your finances. We're here to help to offer financial support where we can.

How can we help?

Speak to our dedicated Serious Illness Support Team

Our Serious Illness Support Team offers guidance on how to reduce the impact your illness has on your finances. Sometimes we can lessen your money worries directly, such as helping with mortgage payment holidays and current account charges. We will need to take your individual circumstances into account to assess whether we can offer this level of support for you.

Our team can help if you or a loved one has a serious illness:

  • We’re here to offer practical help and support with managing your finances at every stage, from diagnosis to after treatment.
  • We can give you help and guidance with your personal banking, savings, loans, mortgages, credit cards and in some cases may be able to offer help to lessen the financial impact of a serious illness.
  • Referrals to other areas of Halifax that may be able to help.
  • Information on help available from other charities that can offer specific support about your illness.

Our specialist Serious Illness Support Team will discuss your situation with you, and go through what support is best for you. Call us free on 0800 028 2692 (Monday to Friday, 9am to 5pm).

Money worries support

A serious illness can put a strain on your finances and this can be worrying. We offer further support and advice on our money worries page that may help you.

Support with money worries

Accessibility and disability support

If you need further support or your accessibility needs have changed due to a serious illness, we are here to help. Our accessibility page shows the different options available that may suit you.

Accessibility support

Mental health support

A serious illness can have an impact on your mental health. If things are feeling a bit overwhelming right now, we are here to support you.

Mental health support

Appoint someone you trust to help manage your money

During these challenging times, it may be helpful to appoint someone you trust to help look after your money. Explore the different options that you can take and how to set up access.

Bank in a way that suits you

Learn how you can bank from home

Banking online through our Mobile Banking app or Online Banking will allow you to manage your accounts, organise payments or manage your card and PIN in the comfort of your own home, at a time that suits you.

Learn more about banking online

Visit your local branch

We can organise for your appointment to be in a private and quiet meeting room, to make your visit easier.

Support we offer in our branches

Further support

Support and wellbeing

We’re here to help you manage your money through life’s journey.

Support and wellbeing

Life events

Supporting you through life’s key moments.

Life events

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.


Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

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