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Soon we’ll be updating our apps
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You might be able to. If your device is compatible with iOS 14 or above, you’ll need to update it to keep using our app.
Before you try to update your device, make sure you back it up. Then you’ll be able to recover anything that might be lost during the update.
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1. Go to Settings > General > Software Update.
2. Check what iOS software version your device has. If it’s anything below iOS 14.0, your device won’t work with our app soon.
3. It’s best to run any available software updates as soon as possible. Remember to back up your device first. If your device doesn’t have enough storage space to download the update, you can find support on Apple’s website.
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After you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store. It’s always best to keep your app up to date for security and to access new features.
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You’ll still be able to use Online Banking a computer or mobile web browser using your normal sign-in details.
Some of our app services aren’t available in Online Banking:
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Service |
What this means if you can’t access the app |
|---|---|
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Service Notifications |
What this means if you can’t access the app You won’t receive any app notifications about your account. This won’t affect any messages we might send you by text message. |
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Service View PIN |
What this means if you can’t access the app If you need a new card PIN or a reminder, you can contact us:
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Service View card details |
What this means if you can’t access the app The only way to view your card details will be on your physical card. |
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Service Deposit cheque |
What this means if you can’t access the app You can pay cheques in at your nearest branch. |
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Service Change address |
What this means if you can’t access the app If you need to update your address, you can do this:
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Service Manage subscriptions |
What this means if you can’t access the app If you need to check, change or cancel a subscription you can do this:
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Service Card freezes |
What this means if you can’t access the app Any Card freezes you’ve already set up will stay in place. To change or add a Card freeze please call us. |
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Service Gambling freezes |
What this means if you can’t access the app Any Gambling freezes you’ve already set up on your card(s) will stay in place. To change or add a Gambling freeze please call us. |
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Service Open Banking (Account Aggregation) |
What this means if you can’t access the app You won’t be able to see your other bank account information in your Halifax account overview. If you’ve set up Open Banking on another bank’s app, you’ll still be able to view your Halifax account information that way. |