To take care of your money and your account, it’s important to learn the best ways to keep it safe from fraud.
Fraud is when someone tricks you and you lose your money.
Together we can beat the fraudsters. Our top tips are as easy as 1,2,3.
Number one. Keep your card safe.
Remember to keep your debit card with you but out of sight.
Store it somewhere safe, and after you use it, stash it away in a purse or pocket.
Never share your PIN or post photos of your card on social media.
If you’re using a cash machine, make sure no one can see you enter your PIN.
Don’t forget, if you’ve misplaced your debit card, but know it’s not lost or stolen, you can freeze your card using Card Freezes on our Mobile Banking app.
It stops it being used online, in shops or in other countries. You can unfreeze your card when you find it.
It’s really important that if you think your card IS lost or stolen you tell us immediately.
You can contact us through Online Banking, on our app or by calling us.
We’ll then cancel it and order you a new one.
Number two of our three steps to stay safe is ‘Bank safely’.
With Online Banking and our app, you can bank anytime, anywhere using your mobile, tablet or computer.
When you’re using Online Banking and the app, never ever share your account or personal details. And always sign out when you’re finished. Make sure you stay alert to stay safe.
Some fraudsters could try to trick you by phoning, texting or emailing you, pretending to be your bank. They could ask you for your account details, like your password or PIN, or ask you to transfer money into a new account.
We never do this. If you’re not sure who’s calling, hang up. And never reply or click on links in suspicious text messages or emails.
Our third step is to shop safely online.
Shopping online can be easy and saves time. But not all websites are safe.
Always look for the lock, in the web browser bar, it means the website you’re on is secure.
Take a look at more helpful tips to fight fraud on our website. And, for other useful advice, watch our other videos on the Money Smart website.
Enjoy using Money Smart and be sure to remember to keep your card safe, bank safe and shop safe.