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How to message us

How to message us

Common call topics

Card problems expandable section

Lost or stolen card

If your card is lost or stolen, call us on 0800 015 1515 or +44 113 242 8196 if you're outside of the UK.

Lines are open 24 hours a day, 7 days a week.

Replacement cards

To order a replacement debit card, call us on 0345 720 3040, or +44 113 242 1984 if calling from outside of the UK.

To order a replacement credit card, call us on 0345 944 4555, or +44 1733 573 189 if calling from outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Money worries expandable section

Loans, credit cards or overdrafts

Call us on 0808 145 0439.

Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

Mortgages

Call us on 0800 023 2679.

Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.
Online Banking support expandable section

Online Banking helpdesk

For help with your Online Banking, call us on 0345 602 0000 or +44 113 279 8302 if you’re outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Payments, transfers and disputes expandable section

Domestic payments

For help with making payments and money movement, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

International payments

For help with international payments, call us on 0345 982 5319.

Lines are open Monday to Friday 8.30am to 5.15pm.

Transaction disputes

If you’re a debit card customer, please call us on 0345 720 3040 or +44 113 242 1984 if you’re outside the UK.

If you’re a credit card customer, please call us on 0345 944 4555, or +44 1733 573 189 if you’re calling from outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Update your account details expandable section

Update your details

To change your address or telephone number, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Find a phone number

Bank accounts expandable section

Account queries

If you're a new or existing customer, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Ultimate reward current account customers

Use this dedicated helpline to explore your account benefits.

General helpline - 0345 124 1400.

Lines are open Monday to Saturday 8am to 8pm, Sunday 9am to 5pm.

If you’re abroad and need assistance, you can call Allianz Assistance’s 24 hour assistance helpline on +44 208 239 3931.
Car finance expandable section

Existing customers

If you're an existing customer, call us on 0333 202 7940.

Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

New customers

If you're a new customer, call us on 0333 202 7967.

Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.
Car insurance expandable section

Existing customers

If you're an existing customer, call us on 0344 209 0471.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

New customers

If you're a new customer, call us on 0330 018 9539.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

Claims

To make a claim, call us on 0344 209 0472.

Lines are open 24 hours, 7 days a week.

RAC breakdown cover

Call us on 0330 332 8474.

Lines are open 24 hours a day, 7 days a week.

Windscreen glass repair

Call us on 0330 018 1889.

Lines are open 24 hours a day, 7 days a week.

Keycare cover

Call us on 0345 303 4003.

Lines are open 24 hours a day, 7 days a week.
Credit cards expandable section

Existing customers

If you're an existing customer, call us on 0345 944 4555 or +44 1733 573 189 if calling from outside the UK.

Lines are open Monday to Friday 8am to 6pm, Saturday to Sunday 9am to 5pm, and closed on bank holidays.

New customers

If you're a new customer, call us on 0800 028 3258.

Lines are open Monday to Saturday 9am to 6pm and closed on bank holidays.
Home insurance expandable section

Existing customers

If your policy starts with HPB, call us on 0345 604 6473.

If your policy starts with HAP, call us on 0345 300 5178.

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

New policy enquiries

For new policy enquiries, call us on 0345 982 5347.

Lines are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

Legal expenses

If your policy starts with HBP, please call us on 0345 300 1425.

If your policy starts with HAP, please call us on 0345 300 1820.

Lines are open 24 hours, 7 days a week.
Investments expandable section

Share dealing

For general enquiries and dealing, call us on 0345 722 5525 or +44 113 270 1154 if you're calling from outside the UK.

Lines are open Monday to Friday 8am to 9pm.

Ready-made investments

For investment accounts beginning with IH and opened before 20/02/2023, call us on 0345 835 5726.

Lines are open Monday to Friday 8am to 5pm.

For investment accounts beginning with EH and opened before 20/02/2023, call us on 0330 123 3269.

Lines are open Monday to Friday 9am to 5pm.

Investments purchased in branch

Call us on 0345 600 0169.

Lines are open Monday to Friday 8am to 6pm.
Personal loans expandable section

Loans support

Call us on 0345 604 7292 from the UK.

For new loan applications, or further borrowing on your existing loan please select option 1.

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm and closed on bank holidays.
Mortgages expandable section

New customers

Call us on 0345 850 0248.

Lines open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Mortgages help

Call us on 0345 727 3747.

Lines open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Automated payment lines are open 24 hours a day, seven days a week.

Mortgage Advisers

Call us on 0345 850 3705.

Lines open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Life Time mortgages

Call us on 0345 122 1607.

Lines open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Conveyancing

Call us on 0184 426 5438.

Lines open Monday to Friday 9am to 5:30pm.

Interest only mortgage

Call us on 0345 609 8951.

Lines open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Savings and ISAs expandable section

Savings and ISAs support

Call us on 0345 726 3646 or +44 113 242 2005 if calling from outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Get set up online

QR code to download our Mobile Banking app

More support

Adviser appointments expandable section

Book an appointment

To book an adviser appointment, call us on 0345 720 3040.

Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.
Bereavement expandable section

Bereavement

If you need to speak someone, our specialist bereavement team can help. Call us on 0800 028 1057 or +44 113 366 0145 if calling from outside of the UK.

Lines are open 8am to 8pm, seven days a week.
Complaints expandable section

Complaints

We're here to help if you have concerns. Call us on 0800 072 9779 or +44 133 366 0167 if calling from outside of the UK.

Lines are open 24 hours a day, 7 days a week.
Fraud expandable section

Debit or credit card fraud

Call us on 0800 015 1515, or +44 113 242 8196 if calling from outside of the UK.

Lines are open 24 hours a day, 7 days a week.

Online Banking fraud

Call us on 0800 500 3914, or +44 113 288 8408 if calling from outside of the UK.

Lines are open 24 hours a day, 7 days a week.
Representative access expandable section

Representative access

If you need to speak someone, our representative access team can help. Call us on 0345 300 0041.

Lines are open 8am to 8pm, seven days a week
Support need options expandable section

Accessibility support

If you need to chat to us about a support need, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week.

We welcome calls through Relay UK. If you want to communicate with one of our representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

SignVideo is also available if you’re Deaf and use British Sign Language.
Telephone Banking expandable section

Telephone Banking

To use our Telephone Banking service, call us on 0345 720 3040 or +44 113 242 1984 from outside the UK.

Our automated services are available 24 hours a day, 7 days a week.

Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.

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Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.