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Amend paper-free preferences for your statements and communications.
Freeze your card or transactions
You can do this in our app
- If you’re struggling with a spending habit, you can freeze specific transactions such as gambling or online and remote purchases.
- You can freeze your card if you can’t find it.
- You can also freeze transactions abroad, contactless and in-person payments on credit and debit cards. And ATM withdrawals on your credit card.
If your card is lost or stolen report it now.
- Sign in to our app and choose Manage card on the bottom right of the screen.
- Choose Card freezes and limits. Scroll to the card you want and toggle on or off for the different freeze options.
- That’s it - the changes take effect immediately. You can then sign back into the app at any time to update.
Get set up now
Let’s take a closer look
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Type of freeze
What will be frozen
What won't be frozen
Type of freeze
Abroad
What will be frozen
- Transactions outside the UK in person and at cash machines.
What won't be frozen
- Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze
Online and remote
What will be frozen
- Transactions where your card isn’t there when you pay, such as online, in-app, phone and mail order payments. It includes digital wallets such as Apple Pay and Google Pay.
What won't be frozen
- Direct Debits (debit card only).
- Anything the retailer considers to be a recurring transaction.
- Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze
In person
What will be frozen
- Transactions where you use your card to make a payment in person, including digital wallets such as Apple Pay and Google Pay.
What won't be frozen
- Cash machine withdrawals
- Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.
Type of freeze
Full freeze
What will be frozen
- Online and in-person payments made with your card
- Online and contactless payments using Apple Pay or Google Pay
- Payments over the phone
- Mail order payments
- Cash machine withdrawals (credit card only).
What won't be frozen
- Balance transfers and money transfers
- Payments into your account, such as refunds
- Recurring payments, such as Direct Debits or subscriptions.
Type of freeze
Cash machines (credit card only)
What will be frozen
- All cash machine withdrawals
What won't be frozen
- Other cash machine services, such as checking your balance.
Type of freeze
Contactless
What will be frozen
- Blocks contactless payments with your debit or credit card. Including debit card contactless payments with Apple Pay and Google Pay.
What won't be frozen
- Credit card contactless payments with Apple Pay and Google Pay.
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