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Help and contact
We are here to help whether it is online, in chat or over the phone.
Popular online services
Here are some of the most common tasks that you can do online:
You can find other online options here:
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An excess is the amount you'll pay towards any successful claim you make.
So, if you have an excess of £300, and make a claim for £1,000, you only pay £300 and we pay £700.
The excess that applies to your policy will vary, depending on the level of cover you’ve selected and the excess amounts you’ve chosen.
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If you're registered for Online Banking, you can sign in and see you policy number there. Otherwise, you can find it on any letters we’ve sent you.
It always starts with 3 letters (e.g. HBP123456789).
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We’ll send you details of your renewal and price before your renewal date. Unless you have asked us not to, your policy will be set to renew each year automatically. You may still need to contact us to pay for your policy.
You can choose not to automatically renew at any time. If you have chosen this, you will need to contact us before your renewal date if you wish to stay covered with us. If you forget to renew or don’t get a new policy, your home won’t be insured.
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If you’re registered for Online Banking, you can sign in to view your cover details. You can check your policy number, see a summary of your excess, and open your Digital Inbox to view your policy documents.
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We'll pay claims where your contents are lost or stolen while you're moving home. We'll do this if they're being moved within the United Kingdom by a professional removal firm. They'll also be covered while they're being stored by the firm for up to three days.
We may also pay claims for accidental damage, depending on what kind of cover your have.
Home Emergency customers
If you're a Home Emergency customer, call Allianz Assistance on 0345 641 9796 within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time.
Opening hours:
24-hours a day.
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Need to talk about buying one of our Home Insurance policies? |
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Need to talk about buying one of our Home Insurance policies?
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Contact numbers If you’re buying a policy on behalf of someone else, you’ll need to have them with you when you call. |
Line opening hours Mon-Fri: 8am - 6pm. |
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Already have a policy with us? |
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Already have a policy with us?
If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us at any time. We'll process your claim just as we would during regular hours. |
Contact numbers If your policy starts with HBP, please call: 0345 604 6473 If your policy starts with HAP, please call: 0345 300 5178 |
Line opening hours Mon-Fri: 8am - 6pm. |
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Need to discuss legal expenses? |
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Need to discuss legal expenses?
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Contact numbers If your policy starts with HBP, please call: 0345 300 1425 If your policy starts with HAP, please call: 0345 300 1820 |
Line opening hours 24-hours a day. |
Accessibility and disability support channels
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Your home insurance in Online Banking
Check your cover details and make a claim, all from one place.