Go paper-free
Amend paper-free preferences for your statements and communications.
If you've been contacted by our Retail Fraud department and need to visit your local branch with identification, here’s a list of acceptable ID to take with you (these must be originals, not photocopies).
For customers over 18 years of age |
For customers under 18 years of age |
---|---|
For customers over 18 years of age
|
For customers under 18 years of age Any form of identification listed for customers over 18 years of age, or:
|
We are committed to helping people who have difficulty accessing banking. If because of your circumstances you do not have any of the items listed above we may still be able to help you open an account. Please contact your local Branch for assistance.
We need you to prove your identity if you are a new customer opening a new account with us. Existing customers may also need to prove their identity when opening additional accounts.
Applying for a current account?
Using our Mobile Banking App to apply is safe and secure, in most cases you will only need one of the following:
Providing your identity for other online applications & in branch
In most cases you will only need to produce one of the following:
If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.
If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:
Proof of identity |
Proof of address |
---|---|
Proof of identity
|
Proof of address
|
We are committed to helping people who have difficulty accessing banking. If because of your circumstances you do not have any of the items listed above we may still be able to help you open an account. Please contact your local Branch for assistance.
Your personal information and your identity (PDF) (62kb)