Report fraud

Get in touch if you think you've been scammed

  • It's safe and simple for debit card customers to report fraud in our Mobile Banking app.
  • If you've got a credit card or need to report Online Banking fraud, please call us.
  • Once you've sent a claim, we'll keep you up to date on your case.
Halifax will never ask you to:
  • Tell us your account details.
  • Share your Personal Security Number.
  • Tell us your PIN code or card expiry date.
  • Move money to another account.

How to spot and avoid scams

How to do it

Let us show you step by step.

You need to tell us if someone:

  • knows your debit card PIN
  • has used your debit card without your approval.

 

  1. Sign into our app and find the payment you want to question.
  2. Select Help with this transaction followed by View your options.
  3. Read our guide on identifying a transaction and if these don't help select Report this transaction.
  4. This will then direct you through the steps of raising the fraud in our app.

If we can’t process your claim in our app, we’ll tell you how to get in touch with us.

Get set up now

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

 

More about our app

QR code to download our Mobile Banking app

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

More about our app

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Get help from Action Fraud

You can report a crime or get general advice from Action Fraud. They also help banks and other companies combat fraud.

Visit Action Fraud
  • Take Five

    You can get straight forward, impartial advice on how to avoid scams from Take Five.

    Action Fraud

    You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

    Get Safe Online

    They offer advice on how to keep yourself and your devices safe from fraud.

    UK Finance

    UK Finance is there to support customers and to help make sure it's safe to bank.

    Prudential Regulation Authority (PRA)

    The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.

    Financial Conduct Authority (FCA)

    The FCA is there to make sure banks work well so customers are protected and get a fair deal.

    CIFAS

    CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.

    Cyber Aware

    This is a government site that gives advice on how to stay safe online.

    ScamSmart

    This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.

    Halifax does not control the content of any of the websites linked to on this page.

Stay scam safe

Find out how to spot and avoid scams, and how to report fraud.

Protect yourself from fraud

Stay scam safe

Find out how to spot and avoid scams, and how to report fraud.

Protect yourself from fraud