Need help reading this page? Click to activate Recite Me popup.

Mobile Banking accessibility features

We have some examples of the features that may improve your experience when using our Mobile Banking app.

  • Screen reader

    This provides audio of the page you want to read.

    You can enable VoiceOver on your Apple device by going to Settings > Accessibility > VoiceOver. Turn on VoiceOver, tap VoiceOver Practice, then double-tap to start.

    Typing assistant

    Dictation on iPhone lets you dictate text anywhere you can type it. Go to Settings > General > Keyboard, turn on Enable Dictation, then choose a dictation shortcut. To insert text by dictating, tap to place the insertion point, then press the dictation shortcut key twice. To use Magic Keyboard again, quickly press the dictation shortcut key twice.

    Hearing aid compatible

    You can set up your mobile device to pair with any hearing devices you may have.

    Go to Settings > Bluetooth and make sure Bluetooth is turned on. Go to Settings > Accessibility > Hearing Devices >Turn your hearing devices off and back on again.

    Change text size

    Increase the font size on your smart phone.

    Tap Settings > General > Accessibility > Larger Text. Turn on the Larger Accessibility Sizes switch and then drag the slider to adjust text size.

    You can also make the text bold on your iPhone: Tap Settings > Display & Brightness, then toggle on Bold Text. Restart your iPhone for this change to take effect.

    Limited dexterity

    You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

    There are also accessibility options on your phone that may be useful, for example – voice activation like Siri, which will respond to your spoken instruction. There may also be a sound or vibrate function which lets you set buttons so that you know what you are pressing.

    Look in ‘Settings’ on your mobile device, for the accessibility options available to you. 

Screen reader

This provides audio of the page you want to read.

To set up TalkBack on your Android device, go to Settings > Accessibility > TalkBack > Turn Use TalkBack on or off > Select OK.

Typing assistant

Talk to write - On your Android phone or tablet, install Gboard. Open any app that you can type with, tap an area where you can enter text. At the top of your keyboard, touch and hold Microphone. When you see "Speak now," say what you want written.

Change text size

Increase the font size on your smart phone.

Tap Settings > Display > Font Size, then choose one of the four settings: Small, Normal, Large or Huge.

Hearing aid compatible

You can set up your mobile device to pair with any hearing devices you may have.

Open your device's Settings app > Tap Connected devices > Pair new device > Choose your hearing aid from the list of available devices. To change the settings, next to the name of the hearing aid, tap Settings.

Limited dexterity

You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

There are also accessibility options on your phone that may be useful, for example a sound or vibrate function you can set on buttons so that you know what you are pressing. Look in ‘Settings’ on your mobile device, for the accessibility options available to you. 

Get set up online

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

More support

AbilityNet

AbilityNet is a UK-based charity, with the aim of making technology accessible to all.

They can provide support with technology issues for anybody who may be struggling due to an impairment or disability.

There are a few ways they can help. Have a look and find what support would suit you best.

Free tech support

Android

Discover what more your Android phone can do to support you with accessibility challenges.

Android accessibility

iPhone support

If you need help with the accessibility settings on your iPhone, there is more information available on the Apple website.

iPhone accessibility

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support