Change your support options

You can do this online

  • Letters and statements can be sent in a different format.
  • The way we support you can be adapted in branch or on the phone.
  • We'll also make our colleagues aware of your situation so you won't have to explain it all again.
Support options image

How to do it

Let us show you step by step.

  1. Sign in and select the Profile and settings icon in the top right corner.
  2. Choose the Settings tab. Select Accessibility options under How we contact you.
  3. Select Continue to update your options, then Continue again to confirm.
  4. All done, you've updated your support options.

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More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

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More help with your profile or settings

Update your personal details, manage app notifications or activate Cashback Extras.

See our guides