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We've created this guide to help you better understand your annual mortgage statement.
This guide is for customers with an account number beginning with 10 who receive annual statements. If your account starts with 'A/' and you have a statement query please contact us here.
1. Account Transactions – shows the transaction type, for example, Direct Debit, Interest, Product Fee, Mortgage account fee and the credits and debits during the statement period.
You'll find answers to some of the most frequently asked questions about mortgage statements in our managing your mortgage guide.
You can see more information about your mortgage account including balance, monthly payments, interest rate, payment due date, remaining term and a breakdown of transactions, online through Online Banking or our mobile app for Android and iPhone.