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Contact us about fraud

You might need to get in touch if you've been targeted by a fraudster. But check first if our online services can help you.

Halifax will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code or card expiry date.
  • Move money to another account.

How to spot and avoid scams

Call us if you think you've been scammed

  • You need to tell us if someone:

    • knows your credit or debit card PIN
    • has used your credit or debit card without your approval.
       

    Call us anytime on: 0800 0 15 15 15 or +44 113 242 8196 from outside the UK.
     

    If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service.

    If you’re Deaf and a BSL user, you can use the SignVideo service.

    Further support options

  • You need to tell us if:

    • money has been taken from your account
    • you’re worried a payment you’ve made is fraudulent.

    Or, if someone:

    • knows or has asked you for your Online Banking password or memorable information
    • has used your Online Banking account without your approval
    • has made you move their money into your account.

     

    Call us anytime on 0800 500 3914 or +44 1132 888 408 from outside the UK.

Get help from our online services

Question a transaction

A transaction you don't recognise 

A transaction you made

Check your accounts

Sign in to Online Banking 

Reset your sign in details 

Download our app 

Sort out card problems

Lost or stolen card 

Freeze your card or transactions 

If you think someone knows your PIN change it at a cash machine

Understand payments and statements

Payments and transfers 

Statements

More help and advice

Get support from Action Fraud

You can report a crime or get general advice from Action Fraud. They also help banks and other companies combat fraud.

Call Action Fraud on 0300 123 2040. Lines are open Monday to Friday 9am-6pm.

Text phone users can ring 0300 123 2050.

Complaints

If you'd like to talk to us about a query or complaint, we’re here if you have concerns.

Our complaints process

  • Take Five

    You can get straight forward, impartial advice on how to avoid scams from Take Five.

    Action Fraud

    You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

    Get Safe Online

    They offer advice on how to keep yourself and your devices safe from fraud.

    UK Finance

    UK Finance is there to support customers and to help make sure it's safe to bank.

    Prudential Regulation Authority (PRA)

    The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.

    Financial Conduct Authority (FCA)

    The FCA is there to make sure banks work well so customers are protected and get a fair deal.

    CIFAS

    CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.

    Cyber Aware

    This is a government site that gives advice on how to stay safe online.

    ScamSmart

    This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.

    Halifax does not control the content of any of the websites linked to on this page.